Because your satisfaction is our priority, Axiome Concept put at your disposal a qualified After Sales Service to support you after the setting up of your installation.
Owner of a contract or not, our engagement, is to answer to your requests, needs and requirements, by bringing you the solutions and answer you are in right to expect.
Each requests are confirmed by sending an e-mail and assigning an ASS ticket. This allow you to follow the evolution of your file until its closure, where a detailed execution report is sent.
Among the areas of expertise of our ASS you will find :
- Technical advice and expertise,
- Know-how in the maintenance of sensitives site,
- Complementary training for your modificationss work or your installation extension
But also
- Possibilities of customizable and adapted maintenance contracts, covering all the preventive corrective and breakdown maintenance services,
- Reporting,
- Back-up.
An eco-responsible approach
Quality of services and sustainable development are essential values for our teams. This is why we’re doing everything we can to reduce the impact of our activity on the environment. So :
- Our ASS organization is totally computerized to eliminate paper and energy-intensive printing.
- Our technician interventions are mainly done by remote maintenance to limit greenhouse gas emissions.
- Our “E-service” allows you to reduce your consumption of FAX and postal mail. Indeed thanks to this service, all of your requests directly on the computer station of our team.
